View Agreement: Ticket Log Tab
The Ticket Log tab on the agreement details screen displays all tickets associated with the agreement, giving you a complete view of service activity covered under the agreement.
Tickets are added to an agreement automatically. A ticket displays here when the service selected on the ticket is covered by one of the agreement's components, or when the ticket's type is one of the agreement's Ticket Types. You do not need to choose the agreement on the ticket. If a ticket does not display, check that the agreement's components and ticket types cover it. See the View Agreement: Overview Tab and Add/Edit Agreements articles for more information.
The following summary metrics display at the top of the tab.
| Label | Definition |
|---|---|
| Total Tickets | Total number of tickets associated with the agreement. |
| Total Hours | Total hours logged across all tickets associated with the agreement. |
| Open | Number of currently open tickets associated with the agreement. |
| Closed | Number of closed tickets associated with the agreement. |
Each column in the ticket list is defined below.
| Label | Definition |
|---|---|
| Ticket ID | Unique numerical identifier for the ticket. |
| Description | Description of the work being done on the ticket. |
| Type | Type of the ticket. |
| Priority | Priority level of the ticket. |
| Severity | Severity level of the ticket. |
| Status | Current status of the ticket. |
| Billing Status | Billing status of the ticket. |
| Technician | Technician assigned to the ticket. |
| Hours | Hours logged on the ticket. |
| Total Time | Total time charges on the ticket. |
| Total Materials | Total materials charges on the ticket. |
| Total | Total charges on the ticket. |
| Primary Contact | Primary contact associated with the ticket. |
| Associated Contacts | Additional contacts associated with the ticket. |
| Tags | Tags applied to the ticket. |
| Associated Techs | Additional technicians associated with the ticket. |
When no tickets are associated with the agreement, the tab shows the message “No tickets are associated with this agreement.”
The following actions are available on the Ticket Log tab.
- Search for a specific ticket by entering text in the Search field.
- Filter the list by clicking the Filters button.
- Customize which columns display in the list by clicking the Arrange button. See the Arrange Columns article for more information.
- Sort the list by clicking a column label in the table header.
- Open a ticket by clicking the ticket ID in the list.
For information on other areas of the agreement details screen, see the following articles.