Documentation
Release Notes
Rev.io Developer Portal
Documentation
Release Notes
Rev.io Developer Portal
Getting Started
Customer Module
Service Module
Inventory Module
Scheduling Module
Projects Module
Billing Module
Analytics Module
Commerce Hub
Admin Module
Admin Module OverviewManaging Permissions, Roles, and User Groups
API Management
Audit Logs
Bulk Tools
Custom Fields Manager
Customer Portal
FTP Sites
Integrations Library
Integrations Library: OverviewIntegrations Library: Summary TabIntegrations Library: Marketplace Tab Integrations Library: Instances TabIntegrations Library: Executions TabIntegrations Library: Logs TabIntegrations Library: Attachments TabIntegrations Library: TroubleshootingIntegrations Library: Data Sync & MappingAcronis Integration: OverviewAcronis Integration: ConfigurationCMS Integration: OverviewCMS Integration: ConfigurationConnectWise RMM Integration: OverviewConnectWise RMM Integration: PrerequisitesConnectWise RMM Integration: ConfigurationCOPS Integration: OverviewCOPS Integration: ConfigurationDatto RMM Integration: OverviewDatto RMM Integration: PrerequisitesDatto RMM Integration: ConfigurationGoogle & Outlook Integrations: OverviewGoogle Integration: Admin ConfigurationGoogle Integration: User ConfigurationHubSpot Integration: OverviewHubSpot Integration: PrerequisitesHubSpot Integration: ConfigurationHudu Integration: OverviewHudu Integration: PrerequisitesHudu Integration: ConfigurationHudu Integration: Additional StepsIngram Micro Integration: OverviewIngram Micro Integration: PrerequisitesIngram Micro Integration: ConfigurationIT Glue Integration: OverviewIT Glue Integration: ConfigurationN-Able Integration: Overview N-Able Integration: ConfigurationNinjaOne Integration: OverviewNinjaOne Integration: PrerequisitesNinjaOne Integration: ConfigurationOutlook Integration: Admin ConfigurationOutlook Integration: User ConfigurationPax8 Integration: OverviewPax8 Integration: ConfigurationPortal.io Integration: OverviewPortal.io Integration: ConfigurationPortal.io Integration: Proposal SyncPortal.io Integration: Customer Matching and CreationPortal.io Integration: Product Matching and CreationPortal.io Integration: Auto-Approve and Quote ReviewPortal.io Integration: NotificationsQuickBooks Online Integration: OverviewQuickBooks Online Integration: ConfigurationSlack & Teams Integrations: OverviewSlack & Teams Integrations: Admin ConfigurationSlack & Teams Integrations: User ConfigurationTD Synnex Integration: OverviewTD Synnex Integration: Configuration
Proposal Templates
Roles & Permissions
System Settings
User Groups
User Management
Workflows
Rev.io Community
Rev.io Mobile App
Customer Portal
Video Training Library
How-To Guides

Datto RMM Integration: Prerequisites

NOTE: Complete the following prerequisite steps in Datto RMM before configuring the integration in your Rev.io environment. You will need administrator access to your Datto RMM account to enable API access and generate API keys.

The Datto RMM integration authenticates using the Datto RMM REST API (v2). During configuration you will need to provide three values from Datto RMM: your API URL, an API Access Key, and an API Secret Key. Follow the steps below to gather these values.

Step 1: Enable API Access for Your Account

  1. In Datto RMM, go to Setup > Global Settings > Access Control.
  2. Set Enable API Access to On, then save your changes.

Step 2: Generate API Keys for a User

NOTE: To support better security and audit visibility, we recommend generating the API keys on a dedicated service account user rather than a personal account. API requests are counted against your account's overall rate limit, not per user.
  1. Go to Setup > Users and click the user you want to use for the integration, ideally a dedicated service account.
  2. Click Generate API Keys. Datto RMM will display an API Key (Access Key) and an API Secret Key.
  3. Copy and store both values in a secure location such as 1Password or AWS Secrets Manager. The API Secret Key is shown only once. If you lose it, you must regenerate the keys, which invalidates the previous keys and requires updating the integration.

Step 3: Identify Your API URL (Platform Region)

Datto RMM is hosted on several regional platforms, each with its own API base URL (for example, https://vidal-api.centrastage.net). Your platform is the region shown in your Datto RMM portal URL. Confirm the correct API URL for your account from the Datto RMM API documentation under Setup > API. You will enter this value as the API URL during configuration. You can enter the full URL or just the platform prefix, such as vidal.

When you have enabled API access, generated your API keys, and identified your API URL, continue to the Datto RMM Integration: Configuration article.

Was this article helpful?

Powered by Product Fruits