Clicking on a ticket from the Tickets screen in the Customer Portal allows your end users to see details for tickets they've created and work they've requested. Customers using the portal can review the description, ticket ID, status, type, severity, and work requested, but you can still see details for all available fields for the ticket in Rev.io.

Each field on the Ticket Details screen is defined below.

Label	Definition
Description	Description of the work being done for the ticket.
Ticket ID	Numerical identifier for the ticket in your database.
Status	Status of the ticket.
Type	Type of ticket.
Severity	Level of severity/urgency for the ticket.
Created	Date and time the ticket was created.
Updated	Date and time the ticket was last updated.
Work Requested	Work requested by the customer for the ticket.
Ticket Communication	Respond to messages on the ticket and review the log of interactions/updates on the ticket.

Customer Portal: View A Ticket

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