Customer Portal: View A Ticket
Clicking on a ticket from the Tickets screen in the Customer Portal allows your end users to see details for tickets they've created and work they've requested. Customers using the portal can review the description, ticket ID, status, type, severity, and work requested, but you can still still see details for all available fields for the ticket in Rev.io PSA.
Each field on the Ticket Details screen is defined below.
| No. | Label | Definition |
| 1 | Description | Description of the work being done for the ticket. |
| 2 | Ticket ID | Numerical identifier for the ticket in your database. |
| 3 | Status | Status of the ticket. |
| 4 | Type | Type of ticket. |
| 5 | Severity | Level of severity/urgency for the ticket. |
| 6 | Created | Date and time the ticket was created. |
| 7 | Updated | Date and time the ticket was last updated. |
| 8 | Work Requested | Work requested by the customer for the ticket. |
| 9 | Ticket Communication | Respond to messages on the ticket and review the log of interactions/updates on the ticket. |