Knowledge Base: Overview
The Knowledge Base is a centralized repository for your organization's standard operating procedures, troubleshooting guides, runbooks, and other reference documentation. Articles stored in the Knowledge Base serve as a structured source of information for your team and as a training resource for Revii, allowing it to draw on your organization's own documentation when assisting with tickets and other work in Rev.io.
The Knowledge Base supports rich text formatting, images, tags, and draft workflows so your team can build and manage content collaboratively before publishing.
For more information on functionality available in the Knowledge Base, see the following articles.