Add/Edit Support Inboxes

The Add New Mailbox and Edit Mailbox screens allow you to configure inbound support mailboxes for your Rev.io instance. Each mailbox connects to a monitored email address and can be set up with routing rules that control how tickets are created from incoming emails. To add a new mailbox, click the + Add Mailbox button from the Support Inboxes tab in the Email category on the System Settings screen.

IMPORTANT: Email addresses configured as support inboxes cannot be used to create users in the system. See the Add/Edit Users article for more information on adding users in the system.

NOTE: For step-by-step instructions on connecting your mailbox to Rev.io, see the Connecting an Office 365 Inbox to Rev.io and Connecting a Gmail Inbox to Rev.io articles.

Each field on the Add New Mailbox screen is defined below.

No.	Label	Definition
Connection Settings
1	Email Address	The email address for the mailbox you want to monitor for incoming ticket creation.
2	Provider	The email provider for the mailbox. Provider options include Office 365 and Gmail.
3	Authentication Type	The authentication method used to connect to the mailbox. App Registration (OAuth) is currently the only option.
4	Server Address	The server address for the email provider.
5	Port	The port number used to connect to the email server.
Authentication Credentials
6	Client ID	The client ID used to authenticate the connection to the mailbox.
7	Client Secret	The client secret used to authenticate the connection to the mailbox.
8	Tenant ID	The tenant ID associated with your email provider account.
Routing Configuration
9	Ticket Type	The ticket type to assign to tickets created from emails received by this mailbox.
10	User Group	The user group to assign to tickets created from emails received by this mailbox.
Options
11	Active	Check this option to activate the mailbox and begin monitoring it for incoming emails.

Add/Edit Support Inboxes

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