Dispatch Board: Timeline
The timeline on the right side of the Dispatch Board displays your technicians' schedules and allows you to visualize availability before dispatching. Each technician row displays a color-coded progress bar showing their scheduled hours relative to their available hours for the day. A bar shown in red indicates the technician is scheduled for more than 100% of their available hours.
The timeline can be viewed in Day or Week format. Use the date navigation arrows to move forward or backward, or click Today to return to the current date. Technicians can be sorted by name using the Name dropdown and searched using the Search field. Additional filters are available by clicking the Filters button.
The following actions are available in the timeline.
- Switch between day and week views by clicking Day or Week.
- Navigate to a different date by clicking the forward and back arrows, or click Today to return to the current date.
- Search for a specific technician by entering text in the Search field.
- Filter the technician list by clicking the Filters button.
- Dispatch a ticket to a technician by dragging a ticket card from the ticket panel to the technician's time slot. See the Dispatch Board: Dispatch Window article for more information.
- Reassign a dispatched ticket to a different technician by clicking and dragging the calendar item to a different technician's time slot.
- Click a calendar item to view the ticket description, scheduled time, and assigned technician. From this pop-up, click View Ticket Info to open the ticket record or Edit Calendar Item to update the calendar item details.
For information on other areas of the Dispatch Board screen, see the following articles.