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Documentation
Release Notes
Back to Rev.io PSA Home
Getting Started
Customer Module
Service Module
Service Module OverviewTicket List ViewCreate/Edit TicketsView Ticket: DetailsView Ticket: StageSending Tickets to BillingTicket Details: Activity TabAdd Ticket ActivityView Ticket ActivitySending Emails from TicketsTicket Details: Parts & Labor TabAdd/Edit Parts & Labor ItemsView Parts & Labor Item DetailsDeleting Parts & Labor ItemsTicket Details: Time Logs TabCreate/Edit Time LogsView Time LogsMarking Time Logs as BillableDeleting Time LogsTicket Details: Tasks Tab
Timesheet
View Timesheet: HeaderView Timesheet: Weekly GridView Timesheet: Daily ViewView Timesheet: Time Management Section
Inventory Module
Scheduling Module
Reports Module
Admin Module

View Timesheet: Weekly Grid

The Timesheet screen displays time logs entered by the selected tech for the selected week. The timesheet weekly grid displays tickets worked by the selected tech in the selected week, organized by customer. The grid shows the hours worked across each day of the week, allowing you to see time allocation at a glance and access the relevant time log for more details.

Each field in the weekly grid on the Timesheet screen is defined below.

AreaLabelDefinition
a.CustomerExpand a customer from the grid to view tickets and time logs entered by the selected tech for that customer. Click the Customer Name to open the customer and review their details.
b.<Days of the Week>View the hours and minutes logged by the selected tech for each day of the week along the top of the grid.
 
c.TotalView the total hours and minutes logged by the selected tech for the entire week in the last column of the grid.
d.<Ticket Details>When a customer is expanded in the grid, view the Ticket ID and Description for tickets on which the selected tech logged time during the week displayed. Click the Ticket ID to open the ticket and review ticket details.
e.<Time Log Details>

When a customer is expanded in the grid, view the time log Reason for time logs entered by the selected tech. Click Edit Time Log to open the time log entered by the selected tech and review time log details. 

NOTE: The Edit Time Log option does not display for time logs on tickets with a Closed Status or on tickets that have been sent to Billing.
f.Utilization PercentageView the percentage of the tech's total available time spent each day.

These actions are available in the weekly grid on the Timesheet screen.

  • Expand a customer from the grid by clicking the dropdown arrow to view tickets and time logs entered by the selected tech for that customer.
  • View details for a customer listed in the weekly grid by clicking the Customer Name.
  • View details for a ticket listed in the weekly grid by clicking the Ticket ID.
  • View and edit details for a time log in the weekly grid by clicking Edit Time Log to the right of the desired time log.

For information on other areas of the Timesheet screen, see the following articles. 

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