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Documentation
Release Notes
Back to Rev.io PSA Home
Getting Started
Customer Module
Service Module
Service Module OverviewTicket List ViewCreate/Edit TicketsView Ticket: DetailsView Ticket: StageSending Tickets to BillingTicket Details: Activity TabAdd Ticket ActivityView Ticket ActivitySending Emails from TicketsTicket Details: Parts & Labor TabAdd/Edit Parts & Labor ItemsView Parts & Labor Item DetailsDeleting Parts & Labor ItemsTicket Details: Time Logs TabCreate/Edit Time LogsView Time LogsMarking Time Logs as BillableDeleting Time LogsTicket Details: Tasks Tab
Timesheet
Inventory Module
Scheduling Module
Reports Module
Admin Module

Ticket Details: Activity Tab

The Activity tab on the Ticket Details screen is the log of interactions and updates on your customers' tickets. This tab allows you to enter new activity notes and displays a brief overview of existing notes on the ticket. 

These actions are available on the Activity tab.

  • Log a new activity by entering the relevant information and clicking Submit in the upper portion of the tab. See the Add Ticket Activity article for more information.
  • View previously entered activity in the lower portion of the tab. See the View Ticket Activity article for more information.
  • Filter the items displayed on this tab by clicking the Hide Public option before the table. This option hides activity items set to the Public Type.
  • Filter the items displayed on this tab by clicking the Hide Internal option before the table. This option hides activity items set to the Internal Type.

Tabs on the Ticket Details Screen

For information on the tabs at the bottom of the Ticket Details screen, see the related articles. 

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