Data Backup and Recovery

Rev.io leverages Azure Managed Instance to ensure your data remains safe, recoverable, and highly available. This article provides an overview of how backups are handled, how long they are retained, what types of data are included, and what options are available if you need a copy of your data.

Backup Frequency and Retention

Your Rev.io data is continuously protected through Azure Managed Instance’s built-in point-in-time recovery system. Azure automatically maintains the backups necessary to restore your environment to any moment within the previous 30 days. These backups are retained for the full 30-day window and then automatically removed according to Azure’s retention policy.

Azure’s backup system captures different types of backups on a recurring schedule that supports continuous data protection:

• Full backups are taken once per week
• Differential backups are taken every 12–24 hours
• Transaction-log backups are taken approximately every 10 minutes

Requesting a Copy of Your Backup Data

In addition to the platform’s built-in backup and recovery capabilities, you can request a full backup of your database once every 30 days. These exports include all data stored within your Rev.io client database. However, any data not stored directly in your database, such as external system logs or data maintained outside the platform, will not be included in these backups.

To request a backup file, please contact our support team.

Disaster Recovery and System Resilience

Rev.io benefits from Azure’s enterprise-grade disaster-recovery capabilities and high-availability architecture. All backups are stored using geo-redundant storage, which replicates data across multiple Azure data centers. This redundancy provides strong protection in the event of regional outages or infrastructure failures, ensuring your data remains durable and accessible. 

If data is changed or deleted accidentally, Rev.io can restore your database to a specific point within the 30-day recovery period. Restores outside this window are not available, and any data older than 30 days cannot be recovered using the managed backup system.