Notifications Center: Notifications Inbox
The notifications center, accessed from the top toolbar in Rev.io, allows you to send and receive notifications in Rev.io. These notifications can range from direct messages to system-generated alerts for ticket assignments or workflow notifications.
Click the notification bell icon in the top right corner of your screen to see your unread notifications. If you have any unread notifications, the bell icon displays a badge with the number of unread items. Counts above 99 display as 99+. If there are any Emergency notifications, the badge will display in red.
These actions are available in the notification bell window.
- Open a notification by clicking it. Opening a notification marks it as read.
- Mark all unread notifications as read by clicking Mark all as read. This clears the list in the bell window.
- Open the Notifications list on the Received tab by clicking View all.
- Send a notification to other users by clicking Send Notification. See the Notifications Center: Send Notifications article for more information.
Notifications List
The Notifications List lists all of your notifications on two tabs. The Received tab shows the notifications sent to you, and the Sent tab shows the direct messages you have sent to other users.
Each column on the Received tab is defined below. A dot at the start of the row indicates an unread notification.
| Label | Definition |
| Subject | Subject of the notification. |
| Message | Body of the notification. |
| From | User who sent the notification. |
| Priority | Priority of the notification, such as Emergency or Low. |
| Source | Where the notification came from, such as User for a direct message from another user. |
| Received | Date and time you received the notification. |
| Read At | Date and time you read the notification. This column is blank for unread notifications. |
Each column on the Sent tab is defined below.
| Label | Definition |
| Read Status | Read or Unread status of the message. Click the arrow at the start of the row to see the status for each recipient. |
| Subject | Subject of the message. |
| Message | Body of the message. |
| Sent To | Users the message was sent to. When a message has more than one recipient, the first name displays with the number of other recipients, such as +1 more. |
| Priority | Priority of the message. |
| Sent | Date and time the message was sent. |
| Last Read | Date and time a recipient last read the message. |
These actions are available on the Notifications List.
- Send a notification by clicking Send Notification in the upper right. See the Notifications Center: Send Notifications article for more information.
- Switch between the notifications you received and the messages you sent by clicking the Received or Sent tab.
- Search your notifications by selecting a column from the dropdown next to the Search field, which is set to Subject by default, and entering text.
- Filter the list by clicking the Filters button. Filters are available on both tabs.
- Choose which columns display by clicking the Arrange button. See the Arrange Columns article for more information.
- Open a notification in a slide-out panel by clicking its row. You can read the notification and change its read status without leaving the list. Opening a received notification marks it as read.
- Mark several notifications as read or unread at once by selecting their checkboxes and choosing the option you need.
- View the read status for each recipient of a sent message by expanding the message on the Sent tab.
- Bookmark either tab to return to it later. Each tab can be bookmarked separately.
- For ticket assignment notifications, view the ticket you were assigned by clicking the ticket link in the notification. See the View Ticket Details article for more information.
Deleting notifications works differently depending on the type of notification.
- Deleting a direct message you sent removes it for all recipients.
- Ticket and workflow notifications can be removed from your own Received list.
- Direct messages you received can only be deleted by the person who sent them.
| CAUTION: Deleting a notification is permanent and cannot be undone. |
For more information about notifications, see the following articles.
Notifications Center: Send Notifications
Workflows: Notifications