Acronis Integration: Configuration

Complete the steps below to configure the Acronis integration.

1. Click Admin on the sidebar menu and select Integrations Library.
   
    
2. Click the Marketplace tab.
   
    
3. Locate and select the Acronis Integration in the RMM section.
   
    
4. Click the Configure button.
   
    
5. The Initial Configuration section is automatically populated. Click the Next button.
   
    
6. The Acronis integration is unlike other integrations with Rev.io and requires you to work with our sales team to get set up with Acronis. NOTE: If you do not work with our sales team, this integration may not work correctly. 
   
   Select I have consulted with Sales from the dropdown to confirm that you've completed this required step. Then, enter the email address where your Acronis activation email was sent in the Administrator Email field.
   
     
7. Service accounts are dedicated user accounts in Acronis that allow you to configure devices for your customers. Service accounts are required to deploy devices properly. Enter the email address you want to use for service accounts in the Service Account Email field. The system will automatically create a service account for every customer in Acronis using that base email plus their Rev.io Customer ID. For example, service@rev.io becomes service+12345@rev.io. You can always create additional users for each account, but our integration handles the initial user creation to save you time.
   
   If you want the same password set for all of your service accounts, enter that password in the Service Account Password field. To configure devices for a customer, login to Acronis using the base email plus their Rev.io Customer ID and the default Service Account Password. Alternatively, if you want to use a unique password for each service account, leave manual in the Service Account Password field. To login and configure devices for a customer, you'll need to manually send the activation link using an admin account by accessing the customer in Acronis, clicking My Company, locating the service account user, clicking the 3-dot icon, and clicking Resend Activation Email. You can also always set a default password in the Service Account Password field and change it later using the same process to resend the activation email.
   
    
8. If you want to sync Acronis offering items with Rev.io products, click the Sync Products option. If you want to sync Acronis workloads with Rev.io assets, click the Sync Assets option. Then, click the Finish button.
   
    
9. Select the customers you want to sync with Acronis and click the Sync customers to Acronis button. You'll receive an in-app notification when the sync is complete.
   
    
10. Click the Sync button to confirm. You will receive a pop-up notification in the lower right corner when the sync is complete.
    
     
11. Open your Acronis activation email. Click the Activate Account button.
    
     
12. Enter the password for your Acronis account and click the Next button.
    
     
13. Select the checkboxes to agree to the legal terms and click the Accept button.
    
     
14. Enter your company name, country, state, and ZIP code to complete the Company Information tab. Then, click the Next button.
    
     
15. Enter the required information for a billing contact, business contact, and technical contact to complete the Company Contacts tab. Then, click the Done button.
    
     
16. Complete the Acronis activation survey by making your selections in the pop-up and clicking the Next button.
    
     
17. The list of customers you selected to sync displays in the Acronis portal. Clicking on any name in the list shows you the information synced from Rev.io for the customer, including company name, website, address, and email address.
    
     
18. To sync new customers with Acronis, open the Integrations tab on the customer profile screen and click the Sync button for the Acronis integration. To deactivate a customer's Acronis sync, you'll need to remove the sync manually from both Rev.io and Acronis.