Dispatch Board: Dispatch Window

The dispatch window opens when you drag a ticket from the ticket panel onto a technician's time slot in the timeline. It displays key ticket information and allows you to assign technicians and set scheduling details before confirming the dispatch.

The top of the dispatch window displays the ticket's Description, Customer, Severity, Priority, Response SLA Deadline, Resolution SLA Deadline, and Address. Click the external link icon next to the address to open it in a map.

Each field in the dispatch window is defined below.

Click Dispatch Ticket to confirm the dispatch, which creates a calendar item on the technician's schedule and automatically creates a task on the ticket. All dispatch actions are logged and viewable from the View Change Log button on the Dispatch Board header. Click Cancel to close the window without dispatching.

For information on other areas of the Dispatch Board screen, see the following articles. 

• Dispatch Board: Overview
• Dispatch Board: Ticket Panel
• Dispatch Board: Timeline