The major features and updates listed below will be releasing this Thursday, 9/3/26. Bug fixes and minor updates are released as they are completed throughout the week.

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New Features

• Tickets can now be classified with a Subtype field that appears below the Type field, allowing finer categorization such as classifying a Hardware ticket as Printer, Laptop, or Network. Subtype options filter automatically based on the selected Type, and administrators can configure Subtype values for each Type in System Tables, with the option to set default Subtypes for monitored inboxes and boards. [66183]
• Product types, which are selected when adding products to your catalog, can now be created, edited, and deactivated directly from System Settings > System Tables > Product Catalog, with visibility into details like one-time vs. recurring, multi-provider support, and tax class. [66401]
• A new Pending Invoice column is now available in the ticket list, displaying the total uninvoiced amount for each ticket to help you quickly identify which tickets need to be invoiced. The column can be added through the Arrange menu and supports filtering with equals, greater than, or less than operations. [66455]

Updates

• A date picker button is now available on the Dispatch Board next to the navigation arrows, allowing you to jump directly to a specific date without clicking through one at a time. [66434]
• An audit log entry is now created when a user deletes a ticket without an assigned customer, capturing who deleted the ticket and when. [66549]
• You can now manually apply a payment and choose exactly which invoices or charges a payment covers, whether you're recording a new payment or reapplying an existing one. (66491)
• You can now choose a due date when creating an invoice through the quick action menu on the customer record. (66533)

Bug Fixes

• Unbilled time entries on tickets can now be edited directly from the time entry list without encountering a validation error. [66356]
• Images embedded in activity notes are now readable in dark mode. [66411]
• The status change workflow now correctly sends the new status value instead of the old status value when triggered. [66412]
• Emails with common file attachments including Excel, Word, and PDF files can now be sent from tickets without encountering errors. [66417]
• The dispatch map now correctly updates the location when a different date is selected. [66418]
• The default contract is now correctly linked to new tickets created for customers with an active default contract. [66431]
• Items with a $0 sell price now correctly show as unavailable to invoice after they have already been invoiced. [66432]
• Inactive assets and disconnected services are now automatically filtered out of the dropdown when adding items to the items serviced section of a ticket. [66458]
• When sending an SMS from the activity section of a ticket, the system now correctly prioritizes the mobile number over the phone number when both are present on a contact record. [66462]
• The delete option for billable time logs that have already been invoiced is now disabled, preventing confusion when attempting to delete records that cannot be removed. [66467]
• Private tasks can now be deleted directly from tickets. [66471]
• Email text that was previously appearing as garbled or unreadable characters in tickets now displays correctly. [66473]
• A primary tech can now be assigned to tickets without encountering an error. [66474]
• Ticket templates now correctly apply values to the description, primary tech, and associated techs fields when creating a new ticket. [66501]