The major features and updates listed below will be releasing this Thursday, 8/20/26. Bug fixes and minor updates are released as they are completed throughout the week.

Interested in taking a deep dive on different features in Rev.io? Check out our Power Hour webinar series.

Updates

• The quote and product APIs now support multi-provider products, allowing you to specify a provider for each product line. When adding products to quotes or requests, you can include a provider ID that the system validates against the product's available providers, automatically resolving the correct SKU, USOC, and cost. The product dropdown now includes multi-provider products when filtering by provider, and you can search by provider-specific SKUs, manufacturer names, and other product attributes. [66210]
• You can now ask Revii to run tasks on a recurring schedule. Describe what you want in plain English (for example, "every weekday at 8 AM, summarize tickets that breached SLA overnight") and Revii sets up the automation. Any read-only task you can ask Revii to do in chat can be scheduled. Before a Scheduled Automation activates, Revii shows the schedule in your time zone with the next three run times and gives you the option to run a one-time test first. Nothing runs until you approve it. Results are posted to a dedicated conversation labeled and sent from "Revii Scheduled Automations," separate from your regular chats. All Scheduled Automations are visible in the Scheduled Automations view with their last run, next run, and active or paused state. You can pause, resume, run immediately, or delete a Scheduled Automation by asking Revii or using the on-screen controls. Scheduled Automations run under your existing permissions. Failed runs retry automatically, and if the problem persists, Revii posts an explanation. Repeated failures pause the Scheduled Automation and notify you.
• When adding a product to a quote that is available from multiple providers, you can now view each provider's cost and SKU/USOC and select the right provider in a single step. [66257]
• The + New Action button on the customer detail page has been renamed to Quick Actions and now includes the ability to create a ticket directly from the customer record.

Bug Fixes

• Text from inbound emails now correctly transfers to work performed entries on tickets. [66094]
• The Exchange button is now active when selecting an asset that was added via a previous exchange, allowing subsequent exchanges on the same asset. [66176]
• The Charges section on invoices now correctly displays the rate and quantity breakdown for labor line items matching the ticket's Parts & Labor tab values. [66203]
• Users can now assign a primary tech to a ticket without encountering an error. [66229]
• Tickets can now be voided successfully after a backend validation issue was resolved that incorrectly required a void reason even when the prompt was no longer displayed. [66250]
• Clicking an asset result in global search now navigates to the correct asset detail page instead of showing a 404 error. [66253]
• The status dropdown in the time log reasons section of Mobile Options in System Settings no longer displays an error when selecting a status. [66256]
• The Tickets Without a Primary Tech view now correctly filters out tickets that have a primary technician assigned. [66276]
• The assigned product catalog item dropdown in the time entry reason table now correctly displays labor type products when creating or editing time entry reasons in System Tables. [66306]
• Ticket invoices now correctly use the default one-time invoice template instead of the recurring invoice template. [66318]
• The Approve Quote modal now correctly displays the Keep account open after approval toggle for customers with an Open account status when the quote contains only one-time products and the account has no services. [66321]