Check out the latest updates in Rev.io PSA!

Updates

• The New Product screen has been updated to include fields from the product Features and Admin tabs, allowing you to enter valuable information as you're creating the product. Previously you had to add these details once the product was created. [ADO-53731]
• Ticket Activity Note Created is now available as a Triggering Event when creating workflow notifications. Selecting this option allows you to configure notifications that trigger when a new note is added to the Activity tab on a ticket. [ADO-50941, 50942]
• When creating new tickets using macros, the new Macros button on the Apply Macro window allows you to add and update macros in your environment. Additionally, if you do not have any active macros in your environment, a new message directs you to create one. [ADO-54120]
• When creating new tickets with Associated Techs, the Completed column is now hidden to avoid any confusion. Associated Techs can be marked Complete when editing the ticket. [ADO-53223]
• On the Ticket tab of the System Tables category on the System Settings screen, the Status section now includes the new System Entry column to indicate whether the ticket status is a system entry. [ADO-52753]
• The API keys displayed on the API Management screen no longer include the full identifier in the API Key column. Instead, part of the ID is hidden for security purposes. [ADO-53360]
• You can now control which users can reopen tickets that have been closed using the new Reopen a closed ticket permission on the Ticketing permissions tab. [ADO-51110]

Bug Fixes

• Creating or removing a ticket from a linked ticket relationship now adds a note to the System Entries section on the ticket Activity tab as expected. Previously, the entries were incorrectly being added to the Activity Notes section. [ADO-54169]
• When adding a public activity note on a ticket and selecting the Email option, email addresses entered in the CC and BCC fields are now included in the activity note. Previously, only the email addresses entered in the To field displayed on the note. [ADO-54035]
• When linking two or more tickets, if the Email Messages option is unchecked in the Cascading Update Options section, then the Email Messages option will be turned off for all linked tickets in the relationship as expected. [ADO-54241]
• For products with a default Provider, that Provider is now consistently populated when adding that product to the Parts & Labor tab on tickets as expected. [ADO-54525]