Check out the latest updates in Rev.io PSA!

New Features

• The Customer Profile screen now features The Stage side panel similar to a ticket. This panel currently only displays our basic Ask Rev.ii AI functionality, but will feature additional widgets in future releases. Thanks to Terry Fidyk for his feedback! [ADO-36269, 39497]
• The new Integrations Library is now available from the Admin module. This screen will allow you to browse and access available integrations from the Marketplace once fully configured in future releases. [ADO-29129]

Updates

• When you add or edit calendar items from the Calendar screen, the Add/Edit Calendar Item screens now display as modals, allowing you to make changes quickly without being redirected to another screen. [ADO-35827, 37799]
• Stopping an active timer on a ticket now opens the Time Logs tab to allow you to enter a new time log, instead of taking you to a separate screen. [ADO-37701]
• When entering or editing time logs, the Time Logs tab now features the Ticket Status field so you can easily change the status of the ticket as you submit a time log. [ADO-35838]
• The Tasks tab on tickets now allows you to edit tasks directly from the tab without navigating to a different screen. [ADO-31855]
• The editor on the ticket Activity tab has been resized to allow users to review previously entered activity notes without having to scroll as far. The editor also automatically resizes as you type, ensuring you can easily review any new activity notes you enter. [ADO-32950]

Bug Fixes

• The Calendar Quickview widget on the ticket stage once again functions as expected without experiencing loading issues. [ADO-41352]
• Clicking the Send to Billing button on tickets no longer incorrectly removes the Contact and Tech Assigned from the ticket. [ADO-40948]
• When configuring a Time Entry Reason in the system tables, you can now enter a Minimum Time greater than one hour without experiencing an issue with incorrect rounding. [ADO-40421]