Check out the latest updates in Rev.io PSA!

New Features

• The System Settings category in the Admin module now includes a My Preferences section, which allows you to select a default dark/light mode and choose which screen displays upon login. This new section replaces the sun/moon icon that previously displayed in the lower left corner of the screen to toggle dark/light mode. [ADO-30045]

Updates

• For tickets that have been sent to Billing or that have a Closed status, the Parts & Labor tab now displays View Time Log instead of Edit Time Log for part/labor items linked to time logs. This update prevents you from unnecessarily trying to edit the time log when it can no longer be modified. [ADO-31072] 
• Several ticketing screens have been optimized for use on mobile devices. Simply log into Rev.io PSA from a browser on a mobile device to see how our platform adjusts to the smaller screen size. [ADO-34219, 34230, 35072, 34351]
• A sentiment badge now displays at the top of the ticket details screen to show the general sentiment for the ticket based on an AI analysis of customer responses, which will become more accurate over time. Similarly, a sentiment badge displays on activity notes received from the customer on the Activity tab of the ticket. NOTE: Sentiment only displays on tickets with customer notes and therefore won't be visible in most lab environments. [ADO-35079, 35078]
• Emails received from the customer now display on the ticket Activity tab with inline images and attachments directly on the activity note. Additionally, activity notes from customers now display in the same format as outgoing emails on the Activity tab. [ADO-30987, 29756]

Bug Fixes

• The Time Logs tab and Parts & Labor tab on tickets now display pagination controls that are right-aligned instead of center-aligned to match the functionality in other areas of the system. [ADO-33999]
• A message has been added to remind users to press Enter after typing an email address in the To Email field on the Create Workflow screen. An email address is not truly entered in this field until the user presses the Enter or Tab key on their keyboard. [ADO-35585]
• The dropdown used to enter information in time-related fields, like Start Time and End Time, has been updated for tablet and iPad devices, allowing you to enter and edit time selections as you would from a desktop computer. [ADO-35962]
• You can now edit a calendar item more than once in a row without experiencing  a loading issue. [ADO-33989]