---
title: "View Ticket Activity"
url: "https://help.psarev.io/en/article/view-ticket-activity"
language: "en"
last_updated: "2026-03-02T14:47:53.125Z"
---

# View Ticket Activity

The *Activity* tab on tickets allows you to view a log of all notes and communications with the customer on your tickets. 

| This article addresses the read-only display of existing activity entries on the ticket *Activity* tab. For information on adding new ticket activity at the top of the tab, see the [Add Ticket Activity](https://help.psarev.io/en/article/add-ticket-activity) article. |
| --- |

| Activity detail items on this screen with a blue outline are set to the Internal **Type**. These notes are internal only and not visible to your customers in any way. |
| --- |

![](https://cdn-assets.productfruits.com/9733a883-90bf-461e-82a2-3a4f5fcf27f2)

Each field on the ticket *Activity* tab for viewing existing ticket activity is defined below.

| No. | **Label** | *Definition* |
| --- | --- | --- |
| 1 | **Activity Notes** | *Select this tab to view Public and Internal ticket activity items that were manually entered.* |
| 2 | **System Entries** | *Select this tab to view system-generated activity items. System entries are automatically logged when users make changes to the ticket **Status**, **Priority**, **Severity**, or* **Tech Assigned**. |
| 3 | **Hide Public** | *Check this option to hide ticket activity items set to the Public **Type**. This option is only available on the Activity Notes tab.* |
| 4 | **Hide Internal** | *Check this option to hide ticket activity items set to the Internal **Type**. This option is only available on the Activity Notes tab.* |
| 5 | **<Created By>** | *Indicates the rep or system that created the ticket activity item.*   <br>*For system-generated ticket activity items, the rep who performed the action that triggered the system-generated item may display.* |
| 6 | **<Created>** | *Date and time when the ticket activity item was added to the ticket, either manually or by the system.* |
| 7 | **<Topic>** | *Topic of the ticket activity item. Topic options include Note and Work Performed. System-generated Topics include Email Sent, Priority Change, Severity Change, Tech Change, and Work Requested.* |
| 8 | **<Type>** | *Type of the ticket activity item. Type options include Public and Internal.* |
| 9 | **<Note>** | *Note or message added to the ticket activity item. System-generated ticket activity items include relevant details about the action that initiated the ticket activity item.* |

These actions are available on the *Activity* tab.

-   Log a new activity by entering the relevant information and clicking **Submit** in the upper portion of the tab. See the [Add Ticket Activity](https://help.psarev.io/en/article/add-ticket-activity) article for more information.
-   View system-generated ticket activity items by navigating to the *System Entries* tab.
-   Filter the items displayed on this screen by clicking the **Hide Public** option, which hides activity notes set to the Public **Type**.
-   Filter the items displayed on this screen by clicking the **Hide Internal** option, which hides activity notes set to the Internal **Type**.
-   Mark unread emails received from your customers as read by clicking the **Mark as Read** button.
-   Edit non-email activity notes by clicking the menu icon on the note and selecting **Edit Note** from the menu options. 
-   Delete non-email activity notes by clicking the menu icon on the note and selecting **Delete Note** from the menu options.