---
title: "View Journal Details"
url: "https://help.psarev.io/en/article/view-journal-details"
language: "en"
last_updated: "2025-05-12T12:54:36.471Z"
---

# View Journal Details

The Journal Details screen allows you to view individual journal notes related to the customer. Information for the customer associated with the journal displays in the [customer information section](https://help.psarev.io/en/article/customer-information-section).

![](https://cdn.elev.io/file/uploads/TC4UcAeDzOwH4goKUGuO4RGT9GT884beMqNGJSFYeVk/ImlIIhPVnLhzD8to4a40qFxlVNXC5iKCL8tbATQI8bU/ViewJournal-POs.png)

Each field on the Journal Details screen is defined below.

| No. | **Label** | *Definition* |
| --- | --- | --- |
| 1 | **Date** | *Date the journal note was created.* |
| 2 | **Start Time** | *Start time for the journal note.* |
| 3 | **End Time** | *End time for the journal note.* |
| 4 | **Action** | *Action taken for the customer. Action options include Close Ticket, New Ticket, Sent Email, Ticket Status Change, and Void Ticket.* |
| 5 | **Contact** | *Name of the contact on the customer record for which the note was created.* |
| 6 | **Action By** | *Name of the rep who initiated the action taken for the journal note.* |
| 7 | **Topic** | *Topic of the journal note. Topic options include Customer Relations or Service.* |
| 8 | **Updated** | *Date and time the journal note was last updated.* |
| 9 | **Note** | *Journal note containing information about actions taken for the customer.* |

The following actions are available on the Journal Details screen.

-   Add a new journal note by clicking the **New Journal** button and entering the relevant details. See the [Create/Edit Journal Notes](https://help.psarev.io/en/article/create-edit-journal-notes) article for more information.
-   Edit the journal note by clicking the ellipsis and selecting **Edit** from the menu options. See the [Create/Edit Journal Notes](https://help.psarev.io/en/article/create-edit-journal-notes) article for more information.
-   Navigate between journal notes for the customer by clicking the arrows along the bottom of the screen.