---
title: "View Agreement: Ticket Log Tab"
url: "https://help.psarev.io/en/article/view-agreement-ticket-log-tab"
language: "en"
last_updated: "2026-10-15T23:38:43.826Z"
---

# View Agreement: Ticket Log Tab

The *Ticket Log* tab on the agreement details screen displays all tickets associated with the agreement, giving you a complete view of service activity covered under the agreement.

Tickets are added to an agreement automatically. A ticket displays here when the service selected on the ticket is covered by one of the agreement's components, or when the ticket's type is one of the agreement's **Ticket Types**. You do not need to choose the agreement on the ticket. If a ticket does not display, check that the agreement's components and ticket types cover it. See the [View Agreement: Overview Tab](https://help.psarev.io/en/article/view-agreement-overview-tab) and [Add/Edit Agreements](https://help.psarev.io/en/article/add-edit-agreements) articles for more information.

![](https://cdn-assets.productfruits.com/104ff537-419f-4a60-a9c9-76aee217ebf7)

The following summary metrics display at the top of the tab.

| **Label** | **Definition** |
| --- | --- |
| **Total Tickets** | *Total number of tickets associated with the agreement.* |
| **Total Hours** | *Total hours logged across all tickets associated with the agreement.* |
| **Open** | *Number of currently open tickets associated with the agreement.* |
| **Closed** | *Number of closed tickets associated with the agreement.* |

Each column in the ticket list is defined below.

| **Label** | **Definition** |
| --- | --- |
| **Ticket ID** | *Unique numerical identifier for the ticket.* |
| **Description** | *Description of the work being done on the ticket.* |
| **Type** | *Type of the ticket.* |
| **Priority** | *Priority level of the ticket.* |
| **Severity** | *Severity level of the ticket.* |
| **Status** | *Current status of the ticket.* |
| **Billing Status** | *Billing status of the ticket.* |
| **Technician** | *Technician assigned to the ticket.* |
| **Hours** | *Hours logged on the ticket.* |
| **Total Time** | *Total time charges on the ticket.* |
| **Total Materials** | *Total materials charges on the ticket.* |
| **Total** | *Total charges on the ticket.* |
| **Primary Contact** | *Primary contact associated with the ticket.* |
| **Associated Contacts** | *Additional contacts associated with the ticket.* |
| **Tags** | *Tags applied to the ticket.* |
| **Associated Techs** | *Additional technicians associated with the ticket.* |

When no tickets are associated with the agreement, the tab shows the message “No tickets are associated with this agreement.”

The following actions are available on the *Ticket Log* tab.

-   Search for a specific ticket by entering text in the **Search** field.
-   Filter the list by clicking the **Filters** button.
-   Customize which columns display in the list by clicking the **Arrange** button. See the [Arrange Columns](https://help.psarev.io/en/article/arrange-columns) article for more information.
-   Sort the list by clicking a column label in the table header.
-   Open a ticket by clicking the ticket ID in the list.

For information on other areas of the agreement details screen, see the following articles.

-   [View Agreement Details](https://help.psarev.io/en/article/view-agreement-details)
-   [View Agreement: Overview Tab](https://help.psarev.io/en/article/view-agreement-overview-tab)
-   [View Agreement: Components Tab](https://help.psarev.io/en/article/view-agreement-components-tab)
-   [View Agreement: Assets Tab](https://help.psarev.io/en/article/view-agreement-assets-tab)
-   [View Agreement: Profitability Tab](https://help.psarev.io/en/article/view-agreement-profitability-tab)