---
title: "Ticket Details: Workflows Tab"
url: "https://help.psarev.io/en/article/ticket-details-workflows-tab"
language: "en"
last_updated: "2026-06-03T14:37:58.238Z"
---

# Ticket Details: Workflows Tab

The *Workflow* tab on the ticket detail view allows you to assign a flow to the ticket and track its progress through the phases and actions defined in that flow. A flow is a structured process made up of phases and actions that guides your team through the steps required to complete the work on a ticket. Each phase contains one or more actions that must be addressed before the flow can advance, and routes between phases allow the flow to branch based on the outcome of the work. Flows must be assigned manually on a per-ticket basis.

| **NOTE:** Flows must be activated in **Admin > Workflows** before they can be assigned to tickets. |
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### Assigning a Flow to a Ticket

To assign a flow to a ticket, start typing in the **Search flows** field on the *Workflows* tab and select the flow you want to assign. Once assigned, the flow launches automatically and places the ticket into the first phase of the flow, creating all tasks associated with that phase.

| **NOTE:** Automatic flow assignment at ticket creation is planned for a future release. At this time, flows must be assigned manually from the *Workflows* tab. |
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![](https://cdn-assets.productfruits.com/dd99f2d5-3901-46d2-b62b-eb2bf3c1233c)

Once a flow is assigned, an orange status bar also appears at the top of the ticket screen displaying the current workflow name and active phase. This bar is always visible regardless of which tab you are on, so you can track the flow's progress without navigating to the *Workflow* tab. When route selection is pending, the bar becomes a clickable prompt that takes you directly to the *Workflow* tab.

![](https://cdn-assets.productfruits.com/4769dd30-0e87-47f6-bd0d-a94b0681364c)

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### Current Workflow

The *Current Workflow* section displays the name of the flow currently assigned to the ticket. 

The following actions are available in the *Current Workflow* section.

-   View the Visual Map for the assigned flow by clicking the **View Visual Map** button. See the [Workflows: Visual Map](https://help.psarev.io/en/article/ticket-details-workflows-tab#) article for more information.
-   Edit the flow assignment by clicking the **Edit** button.

![](https://cdn-assets.productfruits.com/181c2e13-a124-43b8-9552-1c1f944728a3)

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### Active Phase

The *Active Phase* section displays the name of the phase the ticket is currently in, along with an *Active Phase* label indicating it is the phase currently in progress.

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### Actions

The *Actions* section displays all actions associated with the current phase. Actions marked **Required** must be completed before a route can be selected, based on the gate logic defined on the phase.

Once all gate logic conditions are met, an orange **Route Selection Ready** banner appears at the bottom of the *Actions* section indicating that gate conditions have been met and a route must be selected to continue the workflow. Click the **Select Route** button and choose the appropriate route. The flow will then advance to the next phase and launch its associated tasks automatically.

| **NOTE:** All gate logic conditions must be met before a route can be selected. You cannot skip a phase or advance to a later phase without addressing all required actions in the current phase. If your flow requires changes, update the flow in the Flow Builder. See the [Create/Edit Flows](https://help.psarev.io/en/article/create-edit-flows) article for more information. |
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![](https://cdn-assets.productfruits.com/74b2a202-a55b-4757-bc71-1799ea75128e)