---
title: "Ticket Details: Tasks Tab"
url: "https://help.psarev.io/en/article/ticket-details-tasks-tab"
language: "en"
last_updated: "2026-04-28T14:41:42.325Z"
---

# Ticket Details: Tasks Tab

The *Tasks* tab on the Ticket Details screen contains a list of all tasks related to the ticket, displaying major details in the list view, including start date, start time, subject, type, action, and contact. 

| Tasks function similarly to reminders or digital sticky notes that allow you to schedule time to take various business actions related to the ticket. |
| --- |

![](https://cdn.elev.io/file/uploads/TC4UcAeDzOwH4goKUGuO4RGT9GT884beMqNGJSFYeVk/brQxpiqii9-y8SljEEqa5ul2PwZXcZ5WYSw7l75XKRY/Ticket_Tasks-sEo.png)

Each field on the *Tasks* tab is defined below.

| No. | **Label** | *Definition* |
| --- | --- | --- |
| 1 | **Start Date** | *Start date for the task.* |
| 2 | **Start Time** | *Start time for the task. All Day displays in this column for tasks set to All Day.* |
| 3 | **Subject** | *Subject for the task. The Subject field is limited to 60 characters.* |
| 4 | **Type** | *Type of the calendar item. Type options include Event or Task.* |
| 5 | **Action** | *Action for the calendar item. Action options for **Tasks** include Follow Up, Phone Call, Send Email, Send Letter, Send Proposal, and To-Do.* |
| 6 | **Contact** | *Name of the contact on the customer record for which the calendar item was created.* |
| 7 | **Hide Past Completed Items** | *Hides events in the past or tasks have already been completed. Past due tasks are not hidden.* |

These actions are available on the *Tasks* tab.

-   Create a new task by clicking the **New Task** button in the upper portion of the tab. See the [Create/Edit Calendar Items](https://help.psarev.io/en/article/create-edit-calendar-items) article for more information.
-   Sort the results in the table by clicking the column label in the table header.
-   View more details for a task by clicking the ellipsis at the end of the row and selecting **View** from the menu options. See the [View Calendar Item Details](https://help.psarev.io/en/article/view-calendar-item-details) article for more information.
-   Edit a task by clicking the ellipsis at the end of the row and selecting **Edit** from the menu options. See the [Create/Edit Calendar Items](https://help.psarev.io/en/article/create-edit-calendar-items) article for more information.
-   Mark tasks as Complete or Incomplete by clicking the ellipsis at the end of the row and selecting **Mark Complete** or **Mark Incomplete** from the menu options. See the [Marking Tasks as Complete/Incomplete](https://help.psarev.io/en/article/marking-tasks-as-complete-incomplete) article for more information.
-   Delete a task by clicking the ellipsis at the end of the row and selecting **Delete** from the menu options. See the [Deleting Calendar Items](https://help.psarev.io/en/article/deleting-calendar-items) article for more information.
-   Filter the items displayed on this tab by clicking the **Hide Past Completed Items** option below the table. This option hides events in the past or tasks that have already been completed so you can focus on items that still need to be done. **Past due tasks are not hidden**.

* * *

### **Areas on the Ticket Details Screen**

For information on other areas of the Ticket Details screen, see the related articles.

-   [View Ticket: Details](https://help.psarev.io/en/article/view-ticket-details)
-   [View Ticket: Stage](https://help.psarev.io/en/article/view-ticket-stage)
-   [View Ticket: SLA Timers](https://help.psarev.io/en/article/view-ticket-sla-timers)
-   [Ticket Details: Activity Tab](https://help.psarev.io/en/article/ticket-details-activity-tab)
-   [Ticket Details: Parts & Labor Tab](https://help.psarev.io/en/article/ticket-details-parts-labor-tab)
-   [Ticket Details: Time Logs Tab](https://help.psarev.io/en/article/ticket-details-time-logs-tab)