---
title: "Ticket Details: Activity Tab"
url: "https://help.psarev.io/en/article/ticket-details-activity-tab"
language: "en"
last_updated: "2026-04-28T14:39:08.119Z"
---

# Ticket Details: Activity Tab

The *Activity* tab on the Ticket Details screen is the log of interactions and updates on your customers' tickets. This tab allows you to enter new activity notes and displays a brief overview of existing notes on the ticket. These notes can be entered directly in Rev.io on the *Activity* tab by your technicians, received via email to the monitored address configured in [Email Settings](https://help.psarev.io/en/article/system-settings-email-settings), or submitted by your customers in the [Customer Portal](https://help.psarev.io/en/article/customer-portal-overview).

![](https://cdn-assets.productfruits.com/57fee59c-4ea6-473e-b4d9-245b6892fb78)

These actions are available on the *Activity* tab.

-   Capture the customer's signature to sign off on the work completed by clicking the **Capture Signature** button. See the [Capturing Signatures on Tickets](https://help.psarev.io/en/article/capturing-signatures-on-tickets) article for more information.
-   Log a new activity by entering the relevant information and clicking **Submit** in the upper portion of the tab. See the [Add Ticket Activity](https://help.psarev.io/en/article/add-ticket-activity) article for more information.
-   View previously entered activity in the lower portion of the tab. See the [View Ticket Activity](https://help.psarev.io/en/article/view-ticket-activity) article for more information.
-   Filter the items displayed on this tab by clicking the **Hide Public** option before the table. This option hides activity items set to the Public **Type**.
-   Filter the items displayed on this tab by clicking the **Hide Internal** option before the table. This option hides activity items set to the Internal **Type**.
-   Edit non-email activity notes by clicking the menu icon on the note and selecting **Edit Note** from the menu options. 
-   Delete non-email activity notes by clicking the menu icon on the note and selecting **Delete Note** from the menu options. 

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### **Areas on the Ticket Details Screen**

For information on other areas of the Ticket Details screen, see the related articles.

-   [View Ticket: Details](https://help.psarev.io/en/article/view-ticket-details)
-   [View Ticket: Stage](https://help.psarev.io/en/article/view-ticket-stage)
-   [View Ticket: SLA Timers](https://help.psarev.io/en/article/view-ticket-sla-timers)
-   [Ticket Details: Parts & Labor Tab](https://help.psarev.io/en/article/ticket-details-parts-labor-tab)
-   [Ticket Details: Time Logs Tab](https://help.psarev.io/en/article/ticket-details-time-logs-tab)
-   [Ticket Details: Tasks Tab](https://help.psarev.io/en/article/ticket-details-tasks-tab)