---
title: "Rev.io Mobile App: Ticket Details"
url: "https://help.psarev.io/en/article/revio-mobile-app-ticket-details"
language: "en"
last_updated: "2026-10-22T17:19:41.550Z"
---

# Rev.io Mobile App: Ticket Details

The Ticket Details screen in the Rev.io Mobile app allows you to manage all activity, parts & labor, time logs, and tasks for a ticket. At this time, custom fields created for tickets do not display in the Rev.io Mobile app.

If a ticket has not been assigned to a customer yet, the ticket displays a customer selector. Tap the selector, choose a customer, and save. Once the customer is saved, the ticket becomes active and you can work it like any other open ticket.

![](https://cdn-assets.productfruits.com/de7f0775-c0e8-405c-95a0-bb66b97d30fd)

1.  View the **Description** of the ticket.
2.  View the **Ticket ID**, **Status**, and **Priority**.
3.  Tap the **menu** icon to edit the ticket.
4.  Start a timer for the ticket by tapping the play icon. Tap the stop icon to end the timer and create a new time log.
5.  View the customer's information, including **Customer Name**, **Customer ID**, **Address**, and **Primary Contact**.
6.  Tap the **email** or **phone** icon to contact the **Primary Contact** on the ticket.
7.  View the **Work Requested** on the ticket.
8.  Tap **Capture Signature** to allow your customer to sign off on the work completed for the ticket.
9.  Enter a new activity note by selecting a **Topic** and **Status**, indicating whether it should be **Public** or **Internal**, entering the note, and tapping **Submit**. You can send an email from the ticket by selecting the **Email** option.
10.  View existing *Activity Notes* and *System Entries* on the ticket by tapping the respective tab. Tap the **Hide Public** and **Hide Internal** options to filter the notes displayed.
11.  Add parts or labor to the ticket by tapping the **Add Product** button and selecting an item from the list of products.
12.  View the **Product Name**, **Cost**, **Quantity** and **UOM** of the existing products on the ticket. Tap the product to expand it and view additional details.
13.  Add time logs to the ticket by tapping the **Add Time Log** button and entering information for the log.
14.  View the **Tech**, **Actual Time**, **Reason**, and **Start Date** of the existing time logs on the ticket. Tap the time log to expand it and view additional details.
15.  Add tasks to the ticket by tapping the **Add Task** button and entering information for the task.
16.  Filter tasks on the ticket by tapping the **Filter** button and selecting the **Hide Past Completed Items** option.
17.  View the **Subject**, **Type**, and **End/Due Date** of the existing tasks on the ticket. Tap the task to expand it and view additional details.

When the **Allow Internal Notes on Tickets in a Closed State** setting is checked, you can add internal activity notes to closed tickets from the Rev.io Mobile app. See the [System Settings: Service](https://help.psarev.io/en/article/system-settings-service) article for more information about the setting.

These actions are available when adding a note to a closed ticket.

-   Select **Work Performed** or **Note** for the note.
-   Attach files or images to the note.
-   Save the note. The note saves without sending any communication and without reopening the ticket.

When a ticket type requires a resolution, closing the ticket opens fields for a resolution code and a resolution summary. The ticket closes after you enter both, or you can cancel to leave the ticket open. See the [Closing a Ticket with a Resolution](https://help.psarev.io/en/article/closing-a-ticket-with-a-resolution) article for more information about resolutions.