---
title: "QuickBooks Desktop Export: Troubleshooting"
url: "https://help.psarev.io/en/article/quickbooks-desktop-export-troubleshooting"
language: "en"
last_updated: "2026-06-11T16:13:00.653Z"
---

# QuickBooks Desktop Export: Troubleshooting

Use the table below to resolve common issues when exporting from Rev.io or importing into QuickBooks Desktop using Transaction Pro.

| **Issue** | *Solution* |
| --- | --- |
| **Export times out or fails** | *Reduce your date range. Try 30 or 90 days instead of a larger range. If the issue persists, contact Rev.io support.* |
| **Transaction Pro cannot connect to QuickBooks** | *Make sure QuickBooks Desktop is open with your company file loaded before opening Transaction Pro. If QuickBooks prompts you to allow access, click Yes.* |
| **Fields not mapping automatically** | *Click Field Match to auto-map by column name. If some fields remain unmapped, select the correct QuickBooks field from the dropdown next to each CSV column.* |
| **Duplicate records after import** | *You may have exported the same date range twice. Use the Since Last Export option to avoid duplicates. Transaction Pro also has a setting to skip duplicates on import.* |
| **Invoices imported but not visible** | *Check your date filter in QuickBooks. Go to Reports > Customers & Receivables > Open Invoices and set the date range to All. Invoices may be hidden by the default date filter.* |
| **Payments do not link to invoices** | *Make sure invoices were imported before payments. Payments reference invoices by number, so the invoices must already exist in QuickBooks.* |
| **Items created as wrong type** | *On the QuickBooks Item Settings screen, change the Item Type to match your needs before clicking Finish.* |
| **Purchase order shows $0 vendor balance** | *This is expected. In QuickBooks, a purchase order does not create a payable balance until it is received against or converted to a bill.* |

For issues with the Rev.io export, contact Rev.io support through the [Help & Support](https://help.psarev.io/en/article/help-support) button in the top toolbar.

For issues with Transaction Pro Importer, visit the Transaction Pro support portal or contact their support team directly.