---
title: "Logging Into the Customer Portal"
url: "https://help.psarev.io/en/article/logging-into-the-customer-portal"
language: "en"
last_updated: "2026-06-25T13:57:37.254Z"
---

# Logging Into the Customer Portal

The Customer Portal allows you to access several self-service functions in just a few clicks, including creating, viewing, and downloading tickets, viewing and downloading invoices, and adding and viewing payments. See the steps outlined below to log into the Customer Portal for the first time.

1.  Once you have been added as a portal user, you will receive an email with a link to reset your password for the Customer Portal. The **Subject** of this email will be 'New User' and the email should display as follows. Click the **Reset Password** button to get started.  
    ![](https://cdn-assets.productfruits.com/3e22ea86-d095-4782-9d5e-7fd2c2a69bf1)  
     
2.  On the password reset screen, click the **Start Password Reset** button.  
    ![](https://cdn-assets.productfruits.com/cd2e57dc-21cd-47c0-b18d-cba97dc4bfb1)  
     
3.  The Password Reset screen updates to display the **Account** your customer portal access is tied to and the **Username** you need to use to log in. **Write your** ***Username*** **down as this is the only time you have access to it.** Then, enter a password matching the *Password Criteria* in the **New Password** and **Confirm Password** fields.  
    ![](https://cdn-assets.productfruits.com/3ebf5048-28fe-43bf-9cc2-27c7c2d135fa)  
     
4.  Once you've successfully set your password, the Login screen displays. Enter your **Username** and **Password**, and click the **Login** button to access your Customer Portal account.  
    ![](https://cdn-assets.productfruits.com/d2899e13-3a13-45e2-9f1b-310bbee2f12a)  
     
5.  **NOTE:** When you log into the Customer Portal in the future, you may be prompted to click the **Login** button before you can enter your credentials.   
    ![](https://cdn-assets.productfruits.com/74ea70ea-bd78-4ed0-83e9-96d7cd840f59)