---
title: "How To Guide: Managing Tickets - Time Logs and Time Tracking"
url: "https://help.psarev.io/en/article/how-to-guide-managing-tickets-time-logs-and-time-tracking"
language: "en"
last_updated: "2025-10-07T14:21:51.668Z"
---

# How To Guide: Managing Tickets - Time Logs and Time Tracking

1. Introduction

![1](https://export.supademo.com/renders/bl0cds3psj/out.png)

2. One way to track time on a ticket is real-time, using the *Time Tracking* widget available on the ticket.

![2](https://export.supademo.com/renders/qrd9kuafyl/out.png)

3. To start the timer, click the **Play** button on the widget. You'll leave the timer running which you complete the work.

![3](https://export.supademo.com/renders/8ursgzx9wj/out.png)

4. You'll notice the timer has started counting.

![4](https://export.supademo.com/renders/v2qe0mawme/out.png)

5. The timer will continue to track, even if you navigate away from the ticket. We'll go to the Customers menu.

![5](https://export.supademo.com/renders/r8z97lt3xg/out.png)

6. And click **Customer List** as an example.

![6](https://export.supademo.com/renders/uuvgamnl53/out.png)

7. Even though you can't see the widget any longer, if a timer is running you will see the *reminder* at the top of any screen you navigate to.

*Clicking this timer* will automatically open the ticket screen again.

![7](https://export.supademo.com/renders/xj3gy1joyu/out.png)

8. Back on the ticket, you can stop the timer when you have finished the work by clicking the square **Stop** icon on the widget.

![8](https://export.supademo.com/renders/oqci4i2fmy/out.png)

9. The *New Time Log* screen will open so you can add the details of the time tracked. Your name will be defaulted in the **Tech** field, but you can change that if necessary.

![9](https://export.supademo.com/renders/zeidqo92bb/out.png)

10. Choose an option from the drop down list in the **Reason** field.

![10](https://export.supademo.com/renders/xaa9rlgnrx/out.png)

11. The item you selected in the **Reason** field will auto populate the **Hourly Rate** from the product catalog for that item. You can override it if you wish.

![11](https://export.supademo.com/renders/d5rgkwn2h9/out.png)

12. The **Product Code** is also auto populated based on the **Reason** you selected.

![12](https://export.supademo.com/renders/sz1rs3lf3m/out.png)

13. Since we used the *Time Tracking* widget, the system will auto populate **Start Date** and **End Date**, but you can edit if necessary.

![13](https://export.supademo.com/renders/e4xcaizoil/out.png)

14. Similarly, the widget will auto populate **Start Time** and **End Time**. These can be edited if necessary.

![14](https://export.supademo.com/renders/fpaddeoe6z/out.png)

15. To change a time, you can highlight it and type in the new time.

![15](https://export.supademo.com/renders/4nw4tlpsgg/out.png)

16. Intentionally blank.

17. Or you can click the *clock* icon to open the time picker.

![17](https://export.supademo.com/renders/8l5lxk1i6w/out.png)

18. Intentionally blank.

19. And scroll *hours*, *minutes* and *AM/PM* to select the time and then click **OK**.

![19](https://export.supademo.com/renders/p99owi8tlm/out.png)

20. The **Actual Time** will be calculated from the time you entered above.

![20](https://export.supademo.com/renders/6phoia5tra/out.png)

21. **Billable Time** would display the time with any rounding configuration applied.

![21](https://export.supademo.com/renders/ntgm091rvd/out.png)

22. If the **Reason** you selected is configured to be *billable*, the **Billable** field will be automatically checked. Products configured as *not billable* will default to unchecked. This can be overridden if necessary.

![22](https://export.supademo.com/renders/cdm8yed0sy/out.png)

23. Enter a description or note into the **Work Performed** field.

![23](https://export.supademo.com/renders/gymy28wnrw/out.png)

24. Intentionally blank.

25. Click **Create New Time Log** to save your entry.

![25](https://export.supademo.com/renders/rsciso21et/out.png)

26. Clicking the **Time Logs** tab on the ticket allows us to see all the time logs on this ticket.

![26](https://export.supademo.com/renders/5wgewjgoad/out.png)

27. Clicking the **three dot icon** on any time log entry will allow you to *view*, *edit* or *delete* the time log.

![27](https://export.supademo.com/renders/ka3dkuo2l5/out.png)

28. If the time log created a billable item, you will see that charge by clicking on the **Parts & Labor** tab.

![28](https://export.supademo.com/renders/f3f3v7a386/out.png)

29. You can also edit the time log from the *Parts & Labor* tab if necessary by clicking the **Edit Time Log** link.

![29](https://export.supademo.com/renders/ppzgict2nt/out.png)

30. The other way to enter a time log is to manually add the time log if you did not use the *Time Tracking* widget.

Click the **New Time Log** button from the *Time Logs* tab at any time to manually enter time in the same format.

![30](https://export.supademo.com/renders/vpul0uy9qr/out.png)

31. This opens the same data entry screen. Just type in your time log information the same way, entering your dates and times manually.

![31](https://export.supademo.com/renders/o1cmv5tvyp/out.png)

32. To exit the time log data entry form without saving anything, click **Close** at the bottom.

![32](https://export.supademo.com/renders/2jbgt5pk96/out.png)