---
title: "How To Guide: Managing Tickets - Parts & Labor Tab"
url: "https://help.psarev.io/en/article/how-to-guide-managing-tickets-parts-labor-tab"
language: "en"
last_updated: "2025-10-07T14:16:58.894Z"
---

# How To Guide: Managing Tickets - Parts & Labor Tab

1. Introduction

![1](https://export.supademo.com/renders/ez9sm84zws/out.png)

2. Click on the **Parts & Labor** tab to view all charges associated with this ticket.

![2](https://export.supademo.com/renders/g60o22pqz7/out.png)

3. Parts and labor will include any one-time charges for hardware or other inventory items that have been added, as well as any labor charges.

Any one-time parts or labor charges that are part of a quote that is signed will display here automatically as well.

![3](https://export.supademo.com/renders/jat9zpvojc/out.png)

4. Clicking the **3 dot icon** on any line item charge will allow you to *edit* or *delete* the charge if you have permission to do so.

![4](https://export.supademo.com/renders/4jvywfub1s/out.png)

5. You can also *manually* add any parts or labor charges by clicking the **Add to Ticket** button and selecting the item from the product catalog. Labor charges can also be added via *Time Logs* created.

![5](https://export.supademo.com/renders/8vd0xnsj73/out.png)

6. To add a part, simply begin typing the product name and select it from the list.

![6](https://export.supademo.com/renders/5anhbmr3vg/out.png)

7. Add the ***quantity*** and edit the ***price*** if necessary. Then click **Add to Ticket.**

*Note: If the Price field is grayed out as unavailable, it is because the product in the catalog has been configured to NOT allow price adjustments.*

![7](https://export.supademo.com/renders/3eie7y17hz/out.png)

8. The **Billing Status** of the charges will display in the *Stage* panel on the right. In this case, the charges are *Not Sent*.

When all work is done and this ticket is complete, someone with permission will click the *Send to Billing* button and the charges will be generated on the *Unposted* tab of the customer account so that an invoice can be generated for these charges.

There is a separate video on ***Sending Ticket Charges to Billing*** that covers best practices for this billing process.

![8](https://export.supademo.com/renders/hxql4325nb/out.png)