---
title: "How To Guide: Managing Tickets - Activity Tab"
url: "https://help.psarev.io/en/article/how-to-guide-managing-tickets-activity-tab"
language: "en"
last_updated: "2025-10-07T14:09:01.744Z"
---

# How To Guide: Managing Tickets - Activity Tab

1. Introduction

![1](https://export.supademo.com/renders/m1rr9fd9od/out.png)

2. Click on the **Activity** tab.

![2](https://export.supademo.com/renders/sofw9sd1gw/out.png)

3. When adding an activity note, select a **Topic** from the drop down list.

![3](https://export.supademo.com/renders/y5487s0eiv/out.png)

4. You can choose to change the **Status** of the ticket if necessary. If the status doesn't need to change, you can skip this until it becomes necessary.

![4](https://export.supademo.com/renders/w6rwmgzhs1/out.png)

5. When starting a note, the system defaults to make it a **Public** note, visible to the customer in the portal. You can choose to hide the note from the customer by selecting **Internal** here and it will not be visible to the customer.

![5](https://export.supademo.com/renders/kg1gf7738h/out.png)

6. Click into the body of the note and begin typing.

![6](https://export.supademo.com/renders/pv8s4dma9e/out.png)

7. To add *images*, *files*, *links,* or to clear any formatting, click the 3 dot icon here to open that menu.

![7](https://export.supademo.com/renders/hqgwv0e26i/out.png)

8. Remember you can click the **Reviize** button to have AI reformat your text to sound more professional if you would like.

![8](https://export.supademo.com/renders/y1t07td7vb/out.png)

9. Your text will display as written. Click the **Reviize Text** button.

![9](https://export.supademo.com/renders/lk5i91wxms/out.png)

10. The system will show you the reformatted text. You can choose to **Accept Changes** or you can **Regenerate** to try again.

If you wish to use your original text, simply click the **X** to close the Reviize window.

![10](https://export.supademo.com/renders/ajgpb51pgz/out.png)

11. If the note is marked *Public*, you have the option to **email** the note to the contact on the ticket. Internal notes do not have the email option.

And if this is a linked ticket, you can choose to **update all child tickets** if desired.

![11](https://export.supademo.com/renders/80ofqhwv0l/out.png)

12. Click **Submit** when you have finished entering the activity note.

![12](https://export.supademo.com/renders/ecv0kdvvnp/out.png)

13. Scrolling below the note window you will see all previous notes associated with this ticket.

*Internal* and *Public* notes will display differently so you can see the difference.

![13](https://export.supademo.com/renders/4fx6msst86/out.png)

14. Clicking on the **System Entries** tab on the notes will display any entries the system made on this ticket based on actions taken by users.

![14](https://export.supademo.com/renders/ms8b1jrlnm/out.png)