---
title: "How To Guide:  Dispatch Board"
url: "https://help.psarev.io/en/article/how-to-guide-dispatch-board"
language: "en"
last_updated: "2025-09-24T19:07:57.796Z"
---

# How To Guide:  Dispatch Board

![1](https://export.supademo.com/renders/jsn2j24us5/out.png)

2. From the Scheduling menu item, select Dispatch Board.

![2](https://export.supademo.com/renders/ngqijksiiw/out.png)

3. The *ticket panel* on the **Dispatch Board** screen displays a list of the tickets available in your instance. From this panel, you can search for specific tickets, open the related customers, and dispatch techs to start working on the tickets.

![3](https://export.supademo.com/renders/jo270va63b/out.png)

4. You can **Filter** on *Ticket ID*, *Customer*, *Priority*, and other fields to find the tickets you're looking for. There is also an option to **Sort By** *Ticket ID* ascending or descending.

![4](https://export.supademo.com/renders/stivhngxdk/out.png)

5\. The ticket you search for will display.

![5](https://export.supademo.com/renders/u7tlsxjplq/out.png)

6. **Display Company Business Hours** will visually show you on the *Timeline* which hours your office is closed so you can easily avoid scheduling those hours.

![6](https://export.supademo.com/renders/vu3mdlqwpk/out.png)

7. You can **Filter** to look for a specific tech or tech group. Scrolling down on the *Timeline* will show you all techs in your system.

![7](https://export.supademo.com/renders/eledt8offq/out.png)

8. You can change the view to show any day you need by using the *forward* *and* *backward* *arrows* to navigate.

![8](https://export.supademo.com/renders/thi6fvshxy/out.png)

9. Once you find the ticket, clicking the *3 dot icon* will allow you to either **View the Ticket** or **Dispatch** a tech for that ticket.

![9](https://export.supademo.com/renders/vejtnt4ooa/out.png)

10. Selecting the **Dispatch** option will prompt you to *select the tech* to assign it to and then choose the *date* and the *time* for the calendar item to be created.

Click the **Create Calendar Item** button.

![10](https://export.supademo.com/renders/yxh74n5rnz/out.png)

11. Fill in the information, making sure to populate any required fields.

![11](https://export.supademo.com/renders/8snnt4cgi9/out.png)

12. You do have the **Rev.iize** option if you want to have us clean up the wording on the *Notes* field on this calendar item. To start, click the **Rev.iize** button.

![12](https://export.supademo.com/renders/8jaur4bpj1/out.png)

13. To try it, click the **Rev.iize Text** button on the pop-up screen.

![13](https://export.supademo.com/renders/a1f0ucj0ql/out.png)

14. You can use the options to **Regenerate** the text if you don't like the first draft, **Copy Rev.iized Text** or **Accept Changes**.

To go back to the original, click the ***X*** to close out or click the **Edit Original** button.

![14](https://export.supademo.com/renders/3agrhy6e4z/out.png)

15. You must select an **Action** from the drop down list for this calendar item as it is a required field.

![15](https://export.supademo.com/renders/jrlpkn8anv/out.png)

16. And then click **Create** to finish and create the calendar item for the tech selected.

![16](https://export.supademo.com/renders/779vcm13l6/out.png)

17. You will get the notification that the calendar item was created and you will be able to see it on the tech's timeline for the day assigned.

![17](https://export.supademo.com/renders/ymklb0wid7/out.png)

18. Another option is to simply *click on the ticket* in the *Ticket Panel* and ***drag*** it to the *Timeline* to the correct technician at the day and time you wish to schedule it. This will open the calendar screen the same way for you to create the appointment.

![18](https://export.supademo.com/renders/frw6dw2zqh/out.png)

19. Intentionally blank.

20. Then just select the *Action* desired, *Rev.iize* the note if you wish, and click **Create,** just like you did using the other option.

![20](https://export.supademo.com/renders/1pjjnait24/out.png)