---
title: "Help & Support"
url: "https://help.psarev.io/en/article/help-support"
language: "en"
last_updated: "2026-08-19T17:19:26.713Z"
---
# Help & Support
## Submit a Request In-App
To submit a request or feedback from within Rev.io, click **Help & Support** in the top toolbar to open the *Contact Rev.io* window. Select a **Subject**, enter details about your request, and click **Submit**. You can also attach a screenshot by clicking **Attach Screenshot** or record a short video of your screen by clicking **Record Video**.
## Contact the Client Success Team
The Rev.io Client Success team is available Monday through Friday, 8:30 AM to 6:30 PM EST.
**Phone:** 1.866.470.5502, Option **1**
## After-Hours Emergency Support
An after-hours emergency occurs when a critical service goes down outside of regular business hours, causing disruptions to business operations that cannot be resolved without immediate attention. Examples of critical services include being unable to access the login page or when endpoints are completely down, preventing users from accessing essential systems or data.
If you are experiencing a **critical** issue outside of regular business hours that significantly impacts business functions and **cannot be deferred until the next business day**, contact the on-call support team using the information below.
| **IMPORTANT:** The contact information below is for **after-hours emergency use only**. For day-to-day support, contact the Client Success team by phone during regular business hours or submit a ticket any time of day. |
| --- |
| **First Point of Contact** | **Technical Point of Contact** |
| --- | --- |
| Will Steiner, VP of Client Success
Call or text: 404.825.4292
Email: wills@rev.io | Ray Bargas, Chief Technology Officer
Call or text: 817.739.2590
Email: ray.bargas@rev.io |