---
title: "Dispatch Board: Ticket Panel"
url: "https://help.psarev.io/en/article/dispatch-board-ticket-panel"
language: "en"
last_updated: "2026-10-12T12:46:18.466Z"
---

# Dispatch Board: Ticket Panel

The *ticket panel* on the Dispatch Board displays unassigned tickets awaiting dispatch. Tickets are displayed as cards with color-coded severity indicators and show the ticket ID, description, customer name, and address. The count of tickets currently in the queue is displayed next to the **Needs Dispatch** label.

When you add a ticket board as a tab on the Dispatch Board, the ticket panel shows the tickets from that board. See the [Dispatch Board: Ticket Board Tabs](https://help.psarev.io/en/article/dispatch-board-ticket-board-tabs) article for more information.

Clicking a ticket card opens a slide-out panel displaying customer information, ticket details, SLA deadlines, and work requested.

The ticket panel can be filtered and organized by user group using the **User Group** dropdown at the top of the panel. Filters for ticket type, priority, severity, and status are also available and save automatically per user group and user combination.

![](https://cdn-assets.productfruits.com/bba9abef-02c3-491e-9846-f1e1eaaf2391)

The following actions are available in the *ticket panel*.

-   Search for a specific ticket by entering text in the **Search** field.
-   Filter the panel by user group by selecting an option from the **User Group** dropdown.
-   Open a slide-out panel with ticket and customer details by clicking a ticket card.
-   Dispatch a technician to a ticket by dragging the ticket card from the panel to a technician's time slot in the timeline. See the [Dispatch Board: Dispatch Window](https://help.psarev.io/en/article/dispatch-board-dispatch-window) article for more information.
-   Collapse or expand the ticket panel by clicking the double arrow icon at the edge of the panel.
-   Switch to a different set of tickets and technicians by clicking a tab above the timeline.

For information on other areas of the Dispatch Board screen, see the following articles. 

-   [Dispatch Board: Overview](https://help.psarev.io/en/article/dispatch-board-overview)
-   [Dispatch Board: Dispatch Window](https://help.psarev.io/en/article/dispatch-board-dispatch-window)
-   [Dispatch Board: Timeline](https://help.psarev.io/en/article/dispatch-board-timeline)