---
title: "Customer Profile: Servicing Section - Tickets Tab"
url: "https://help.psarev.io/en/article/customer-profile-service-section-tickets-tab"
language: "en"
last_updated: "2026-06-17T13:06:40.824Z"
---

# Customer Profile: Servicing Section - Tickets Tab

The *Tickets* tab on the Customer Profile screen contains a list of all tickets on the customer record, displaying major details in the list view, including ticket ID, description, type, priority, severity, status, and contact.

Tickets track customer requests for service and store details for the services provided. See the [Ticket List View](https://help.psarev.io/en/article/ticket-list-view) article for more information.

![](https://cdn-assets.productfruits.com/6225147d-8e67-46ec-adb0-d64ffa7bee9d)

Each field on the *Tickets* tab is defined below.

| No. | **Label** | *Definition* |
| --- | --- | --- |
| 1 | **Ticket ID** | *Numerical identifier for the ticket in your database.* |
| 2 | **Description** | *Description of the work being done for the ticket.* |
| 3 | **Type** | *Type of ticket. Default type options include Phone Support, Service Call, Installation, and Break/Fix.* |
| 4 | **Priority** | *Level of priority/importance for the ticket. Default priority options include High, Medium, and Low.* |
| 5 | **Severity** | *Level of severity/urgency for the ticket. Severity options include Emergency, High, Medium, and Low.* |
| 6 | **Status** | *Status of the ticket. Ticket statuses include New, Open, Pending, Closed, and Void.* |
| 7 | **Billing Status** | *Status of whether the ticket has been sent to Rev.io Billing. Billing Status options include Not Sent and Sent.* |
| 8 | **Contact** | *Name of the contact on the customer record for which the ticket was created.* |

The following actions are available on the *Tickets* tab.

-   Create a new ticket by clicking the **Add Ticket** button and entering the relevant details. See the [Create/Edit Tickets](https://help.psarev.io/en/article/create-edit-tickets) article for more information.
-   Sort the results in the table by clicking the column label in the table header.
-   Merge 2 or more tickets together by selecting the tickets and clicking the **Merge Tickets** button that displays above the grid. See the [Merging Tickets on the Customer Profile](https://help.psarev.io/en/article/merging-tickets-on-the-customer-profile) article for more information.
-   View more details for the ticket by clicking the link in the **Ticket ID** column. See the [View Ticket Details](https://help.psarev.io/en/article/view-ticket-details) article for more information.
-   Edit the ticket by clicking the ellipsis at the end of the row and selecting **Edit** from the menu icons. See the [Create/Edit Tickets](https://help.psarev.io/en/article/create-edit-tickets) article for more information.
-   Filter the tickets displayed on this tab by clicking the **Filter** button above the grid and selecting the **Hide Closed/Voided Tickets** option. This option hides tickets that have either a Closed or Void **Status** so you can focus on the tickets that still need work. 

* * *

### **Tabs in the Servicing Section**

For information on other tabs in the *Servicing* section of the Customer Profile screen, see the related articles.

-   [Customer Profile: Servicing Section - Calendar Items Tab](https://help.psarev.io/en/article/customer-profile-service-section-calendar-items-tab)
-   [Customer Profile: Servicing Section - Assets Tab](https://help.psarev.io/en/article/customer-profile-service-section-assets-tab)
-   [Customer Profile: Servicing Section - Projects Tab](https://help.psarev.io/en/article/customer-profile-service-section-projects-tab)
-   [Customer Profile: Servicing Section - Contracts Tab](https://help.psarev.io/en/article/customer-profile-service-section-contracts-tab)
-   [Customer Profile: Servicing Section - Recurring Services Tab](https://help.psarev.io/en/article/customer-profile-service-section-recurring-services-tab)
-   [Customer Profile: Servicing Section - Service Information Tab](https://help.psarev.io/en/article/customer-profile-service-section-service-information-tab)