---
title: "How To Guide: Creating Tickets & Using the Ticket List"
url: "https://help.psarev.io/en/article/creating-tickets-and-using-the-ticket-list"
language: "en"
last_updated: "2025-09-24T18:48:55.775Z"
---

# How To Guide: Creating Tickets & Using the Ticket List

![1](https://export.supademo.com/renders/qkblm11o9s/out.png)

2. From the *Service* menu, select **Ticket List**.

![2](https://export.supademo.com/renders/pjmp3udcjy/out.png)

3. Use the **Search** drop down to find the ticket you are looking for. You can search using various ticket fields.

![3](https://export.supademo.com/renders/mjgs74fq4u/out.png)

4. You can use the **Filter** option to show certain tickets if you would like.

![4](https://export.supademo.com/renders/7ipje3tdzi/out.png)

5. Clicking the **Arrange** option allows you to show or hide columns in the Ticket List grid. You can also drag fields to a different order if desired using the dot icons to the left of each field.

![5](https://export.supademo.com/renders/o4sdrmqern/out.png)

7. While the Ticket List is the global ticket view, you can also create a new ticket from here as well. Remember there are many ways to create a ticket, so we'll start with this option by clicking the **New Ticket** button.

![7](https://export.supademo.com/renders/n8sbrz7orb/out.png)

8. You will immediately select the **Customer** that you want to create the ticket for. Just start typing to narrow the list.

![8](https://export.supademo.com/renders/u8bqyyala8/out.png)

9. If the customer has an existing contract that this ticket is related to, you can select the **Recurring Contract** from the drop down list here.

![9](https://export.supademo.com/renders/6bh0udezy7/out.png)

10. You would fill in the ticket information and click the **Create New Ticket** button to generate the ticket. Let's switch over and look at creating a ticket on the customer account now.

![10](https://export.supademo.com/renders/kuhdlv9bqq/out.png)

11. From the *Customers* menu, click on **Customer List**.

![11](https://export.supademo.com/renders/8gjnmj7v8s/out.png)

12. Search for the customer, then click on the customer to open the account.

![12](https://export.supademo.com/renders/l8nxwp0hae/out.png)

13. Click on the **Service** tab.

![13](https://export.supademo.com/renders/5bww61qrqu/out.png)

14. Fill out the ticket information, making sure to complete all the required fields marked with the small asterisks. Click the **Create New Ticket** button when finished.

![14](https://export.supademo.com/renders/hqp84s3fn0/out.png)

15. The ticket is created. You'll see the ticket ID at the top. A ticket has 4 tabs with information on *Activity*, *Parts & Labor*, *Time Logs,* and *Tasks*. Each of these tabs is covered in a separate video.

![15](https://export.supademo.com/renders/enw6virdxg/out.png)

16. The **Stage** on the right side of the screen opens by default on tickets. The Stage houses general information about the ticket for easy reference. Much of this information is included in other ticket videos.

![16](https://export.supademo.com/renders/etrcjbgewc/out.png)

17. Our AI-powered **Ask Rev.ii** tool displays at the top of the *stage*. You can interact with Rev.ii to get answers related to this ticket.

![17](https://export.supademo.com/renders/tcd65i47am/out.png)

18. To view the tickets on a particular customer, from the account, select the main **Service** tab and then select the Tickets tab to view all the tickets on the account.

![18](https://export.supademo.com/renders/8qjkg4gpbt/out.png)