---
title: "Creating Ticket Boards"
url: "https://help.psarev.io/en/article/creating-ticket-boards"
language: "en"
last_updated: "2026-10-12T12:44:09.544Z"
---

# Creating Ticket Boards

Ticket boards are saved configurations that you can open from the Tickets list view. When you create a board, you can also choose to display it on the Dispatch Board, where it can be added as a tab. To find your boards, click **Service** in the sidebar menu and select **Tickets**.

![](https://cdn-assets.productfruits.com/830dcb1c-fbf3-4a61-9905-5055c468bef2)

  

  

  

  

  

  

  

  

  

  

The left side of the Tickets list view organizes your saved configurations. Each section is defined below.

| No. | Label | Definition |
| --- | --- | --- |
| 1 | **Favorites** | Saved views that you have marked as favorites. |
| 2 | **Boards** | The ticket boards available to you. Click a board to open it as a tab above the ticket list. Click **\+ New Board** to create a new board. |
| 3 | **My Views** | Views you have saved from the ticket list. |
| 4 | **Shared With Me** | Views that other users have shared with you. |

Each field on the **New Board** dialog is defined below.

![](https://cdn-assets.productfruits.com/9f78801e-386a-475a-a22d-a433e17855c7)

  

  

  

  

  

  

  

| No. | Label | Definition |
| --- | --- | --- |
| 1 | **Board Name** | Name of the board. |
| 2 | **Feed** | The source of tickets for the board. Options are **Inbox** and **Manual**. |
| 3 | **Default Ticket Type** | The ticket type the board uses by default. |
| 4 | **Default Subtype** | The ticket subtype the board uses by default. This field becomes available after you select a **Default Ticket Type**. |
| 5 | **Display on Dispatch Board** | Turn this option on to make the board available to add as a tab on the Dispatch Board. |

Follow these steps to create a ticket board.

1.  Click **Service** in the sidebar menu and select **Tickets**.
2.  Click **\+ New Board** in the *Boards* section.
3.  Enter a name in the **Board Name** field and select an option from the **Feed** dropdown.
4.  Optionally, select a **Default Ticket Type** and **Default Subtype**.
5.  To make the board available on the Dispatch Board, turn on the **Display on Dispatch Board** option.
6.  Click the **Create Board** button to save the board, or click **Cancel** to close the dialog without saving.

After you create the board, it appears in the *Boards* section and as a tab above the ticket list. If you turned on **Display on Dispatch Board**, you can add it as a tab on the Dispatch Board. See the [Dispatch Board: Ticket Board Tabs](https://help.psarev.io/en/article/dispatch-board-ticket-board-tabs) article for more information.

Other actions are available for each board by clicking the three-dot menu next to its name, such as editing or deleting a board.

**Related Articles**

-   [Ticket List View](https://help.psarev.io/en/article/ticket-list-view)
-   [Dispatch Board: Ticket Board Tabs](https://help.psarev.io/en/article/dispatch-board-ticket-board-tabs)
-   [Dispatch Board: Overview](https://help.psarev.io/en/article/dispatch-board-overview)