---
title: "Configuring SMS Workflow Notifications"
url: "https://help.psarev.io/en/article/configuring-sms-workflow-notifications"
language: "en"
last_updated: "2026-06-03T13:46:30.365Z"
---

# Configuring SMS Workflow Notifications

Once SMS notifications are enabled for your company and a user interested in text notifications has opted to receive them by entering their phone number, you need to configure workflow notifications with the *SMS* **Reaction Type** based on specific triggers. See the [Create/Edit Workflow Notifications](https://help.psarev.io/en/article/create-edit-workflow-notifications) article for more information about managing workflow notifications.

For example, you could create a notification to trigger when a technician is assigned a ticket. To do this, you would start by entering a descriptive **Workflow Name** and selecting the *Ticket Tech Assigned* **Triggering Event**.

| **NOTE:** *Ticket Tech Assigned* workflow notifications only trigger when an existing ticket is assigned a new **Primary Tech**. To receive a notification when a ticket is created with a **Primary Tech** assigned, use the *Ticket Created* **Triggering Event**. |
| --- |

![](https://cdn-assets.productfruits.com/d31d2b04-59cc-48cd-b6b5-e1eee0e8bac7)

On the Set Conditions screen, add a condition where the primary tech equals the technician who wants to receive a text notification.

![](https://cdn-assets.productfruits.com/d581adf2-7dc9-463d-88ac-c23de2fcb599)

On the Set Reaction screen, select *SMS* from the **Reaction Type** dropdown. Then, enter the technician's phone number in the **To Number** field and enter the text you want them to receive in the **Message Content** field, adding any tokens as needed. Clicking the **Create** button puts the workflow in an active state so the technician will receive a text message the next time they are assigned as the **Primary Tech** on an existing ticket.

![](https://cdn-assets.productfruits.com/fc82d227-8cdf-413c-8285-381c99ae37f4)