---
title: "Configuring SLA Workflow Notifications"
url: "https://help.psarev.io/en/article/configuring-sla-workflow-notifications"
language: "en"
last_updated: "2026-06-03T13:49:14.784Z"
---

# Configuring SLA Workflow Notifications

Workflows in Rev.io can be configured to automatically send notifications when SLA thresholds are reached on tickets. This allows your team to stay informed and take action when tickets are approaching or have exceeded their response or resolution targets. Four SLA-specific triggering events are available when creating a workflow.

See the [Create/Edit Workflow Notifications](https://help.psarev.io/en/article/create-edit-workflow-notifications) article for general information on creating and configuring workflows.

## SLA Triggering Events

When creating a workflow notification, select one of the following SLA triggering events from the **Triggering Event** dropdown in the *Name & Triggering Event* step.

| No. | **Label** | *Definition* |
| --- | --- | --- |
| 1 | **Response SLA Escalation Breached** | *Triggered when the response SLA escalation threshold has been reached on a ticket.* |
| 2 | **Resolution SLA Escalation Breached** | *Triggered when the resolution SLA escalation threshold has been reached on a ticket.* |
| 3 | **Response SLA Target Breached** | *Triggered when the response SLA target threshold has been reached on a ticket.* |
| 4 | **Resolution SLA Target Breached** | *Triggered when the resolution SLA target threshold has been reached on a ticket.* |

## Recommended Use

-   Use **Response SLA Escalation Breached** and **Resolution SLA Escalation Breached** to send early warning notifications before a target is missed, giving your team an opportunity to act before the SLA is breached.
-   Use **Response SLA Target Breached** and **Resolution SLA Target Breached** to send notifications when a ticket has already exceeded its SLA target, so the appropriate team members are alerted immediately.

| **NOTE:** SLA escalation and target thresholds are defined in the SLA policy assigned to the customer. See the [Create/Edit SLA Policies](https://help.psarev.io/en/article/create-edit-sla-policies) article for more information. |
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