---
title: "Add Ticket Activity"
url: "https://help.psarev.io/en/article/add-ticket-activity"
language: "en"
last_updated: "2026-10-22T16:08:41.969Z"
---

# Add Ticket Activity

The *Activity* tab on the tickets allows you to add notes to your tickets and communicate directly with your customers.

| **NOTE:** This article addresses only the top portion of the ticket *Activity* tab where you can add new details. For information on viewing existing activity entries, see the [View Ticket Activity](https://help.psarev.io/en/article/view-ticket-activity) article. |
| --- |

On the ticket *Activity* tab, users can manually enter ticket activities with **Note** and **Work Performed** topics. System-generated topics are automatically logged when users make changes to the following fields.

-   Status
-   Priority
-   Severity
-   Tech Assigned
-   Ticket Relationship

![](https://cdn-assets.productfruits.com/d848f3e7-e68a-4a42-b4cd-4ca2d789e58a)

Each field on the ticket *Activity* tab for adding new ticket activity notes is defined below.

| **Label** | **Definition** |
| --- | --- |
| **Topic** | *Topic of the ticket activity detail. Topic options include Note and Work Performed. System-generated topics include Email Sent, Priority Change, Severity Change, Status Change, Tech Change, and Work Requested.* |
| **Status** | *Status of the ticket. This field defaults to the current status of the ticket. Status options include New, Open, Pending, Closed, and Hold. Selecting a different status than the current ticket status will change the Status of the ticket once you click **Submit**.* |
| **Communication Type** | *How the ticket activity item is communicated. Available options are **Email** or **Activity Note**. On a closed ticket, this field is grayed out and set to Activity Note.* |
| **Public and Internal** | *Select the **Public** or **Internal** tab to choose who can see the ticket activity item. Internal items are visible only to your internal reps and display highlighted in blue. Public items are visible to the customer on the ticket.* |
| **Reviize** | *Rev.io's in-app AI assistant for revising the text you entered. For more information about using our in-app AI tool, see the* [*AI-Powered: Reviize Tool*](https://help.psarev.io/en/article/ai-powered-reviize-tool) *article.* |
| **To/CC/BCC** | *Email addresses where the ticket activity item will be sent. This field is only visible if the ticket activity item is set to **Public** and the **Email** option is checked.* |
| **Note** | *Note or message added to the ticket activity. System-generated notes include relevant details about the action that initiated the activity note. This field is highlighted in blue if it is set to internal.* |
| **Attachments** | *Files attached to the ticket activity item. Drag and drop files into the box or click **click to browse** to select files. Files can be up to 10MB.* |
| **Email** | *Check this option to email the ticket activity item as a reply to the customer on the ticket. This field is only visible if the ticket activity item is set to **Public**. If you select the **Email** option, the Topic automatically updates to Email Sent.* |
| **Submit** | *Click to submit/save/send the ticket activity detail item with the information entered. On a closed ticket, **Submit** is available only for **Internal** items. It is grayed out when the **Public** tab is selected.* |

| **NOTE:** When a one-time invoice is created from a ticket, activity notes with the **Work Performed** topic are pulled into the invoice, and activity notes with the **Note** topic are ignored. Recurring invoices do not pull any ticket information. |
| --- |

These actions are available on the ticket *Activity* tab.

-   Capture the customer's signature to sign off on the work completed by clicking the **Capture Signature** button. See the [Capturing Signatures on Tickets](https://help.psarev.io/en/article/capturing-signatures-on-tickets) article for more information.
-   Take advantage of our in-app AI tool to craft the perfect responses to your customers by clicking the **Reviize** button. See the [AI-Powered: Reviize Tool](https://help.psarev.io/en/article/ai-powered-reviize-tool) article for more information about using our in-app AI tool.
-   Log a new activity by entering the relevant information and clicking **Submit** in the upper portion of the tab. See the information provided above for more information.
-   Add an internal note to a closed ticket by opening the ticket, clicking the **Internal** tab on the *Activity* tab, selecting **Work Performed** or **Note** as the **Topic**, entering the note, attaching files if needed, and clicking **Submit**. The ticket does not need to be reopened. This option is available when the **Allow Internal Notes on Tickets in a Closed State** setting is checked. See the [System Settings: Service](https://help.psarev.io/en/article/system-settings-service) article for more information.
-   Change the status of a closed ticket only if you have permission to reopen tickets. 
-   View previously entered activity in the lower portion of the tab. See the [View Ticket Activity](https://help.psarev.io/en/article/view-ticket-activity) article for more information.