---
title: "Add/Edit Support Inboxes"
url: "https://help.psarev.io/en/article/add-edit-support-inboxes"
language: "en"
last_updated: "2026-08-12T20:21:48.233Z"
---

# Add/Edit Support Inboxes

The Add New Mailbox and Edit Mailbox screens allow you to configure inbound support mailboxes for your Rev.io instance. Each mailbox connects to a monitored email address and can be set up with routing rules that control how tickets are created from incoming emails. To add a new mailbox, click the **\+ Add Mailbox** button from the *Support Inboxes* tab in the *Email* category on the System Settings screen.

| **IMPORTANT:** Email addresses configured as support inboxes cannot be used to create users in the system. See the [Add/Edit Users](https://help.psarev.io/en/article/add-edit-users) article for more information on adding users in the system. |
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| **NOTE:** For step-by-step instructions on connecting your mailbox to Rev.io, see the [Connecting an Office 365 Inbox to Rev.io](https://help.psarev.io/en/article/connecting-an-office-365-mailbox-to-revio) and [Connecting a Gmail Inbox to Rev.io](https://help.psarev.io/en/article/connecting-a-gmail-mailbox-to-revio) articles. |
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![](https://cdn-assets.productfruits.com/62f6ce16-f1e0-445d-a090-de4a64496e73)

Each field on the Add New Mailbox screen is defined below.

| No. | **Label** | *Definition* |
| --- | --- | --- |
| **Connection Settings** |  |  |
| 1 | **Email Address** | *The email address for the mailbox you want to monitor for incoming ticket creation.* |
| 2 | **Provider** | *The email provider for the mailbox. Provider options include Office 365 and Gmail.* |
| 3 | **Authentication Type** | *The authentication method used to connect to the mailbox. App Registration (OAuth) is currently the only option.* |
| 4 | **Server Address** | *The server address for the email provider.* |
| 5 | **Port** | *The port number used to connect to the email server.* |
| **Authentication Credentials** |  |  |
| 6 | **Client ID** | *The client ID used to authenticate the connection to the mailbox.* |
| 7 | **Client Secret** | *The client secret used to authenticate the connection to the mailbox.* |
| 8 | **Tenant ID** | *The tenant ID associated with your email provider account.* |
| **Routing Configuration** |  |  |
| 9 | **Ticket Type** | *The ticket type to assign to tickets created from emails received by this mailbox.* |
| 10 | **User Group** | *The user group to assign to tickets created from emails received by this mailbox.* |
| **Options** |  |  |
| 11 | **Active** | *Check this option to activate the mailbox and begin monitoring it for incoming emails.* |